Frequently Asked Questions

You can place an order by browsing our catalog, adding items to your cart, and completing the checkout process.

Yes, you can checkout as a guest without creating an account.

Delivery within Kampala usually takes 1–2 business days. Upcountry deliveries may take 3–5 days.

Same-day delivery is available for selected locations in Kampala when you order before 12 PM.

Yes, once your order ships, you'll receive a tracking link via email or SMS.

Our delivery team will contact you to reschedule at no extra cost.

Currently, we only deliver within Uganda.

Deliveries are made Monday to Friday. Weekend delivery is available on special request.

Yes, you can select your preferred delivery time during checkout.

Delivery fees vary by location and order size. Exact fees will be shown at checkout.

We accept MTN Mobile Money, Airtel Money, Visa, Mastercard, and cash on delivery (in Kampala).

Yes, both MTN Mobile Money and Airtel Money are accepted.

Yes, cash on delivery is available for orders within Kampala.

Absolutely. Our site uses secure encryption to protect your payment information.

Receipts are sent automatically via email after your purchase is completed.

We sell a wide range of products, including electronics, fashion, groceries, and home essentials.

Yes, returns and exchanges are accepted within 7 days of delivery, provided items are unused and in original packaging.

Contact our support team with your order details and reason for refund to start the process.

Yes, we only sell 100% authentic and genuine products.

Please report any damages within 24 hours so we can arrange a replacement or refund.

Orders can be cancelled within 30 minutes of placing them. Contact support immediately to cancel.

No, but having an account makes checkout faster and lets you track your orders easily.

Click on the Sign Up button at the top right and fill in your details to register.

Use the "Forgot Password" link on the login page to receive a reset email.

We use secure servers and never share your data with third parties without consent.

Contact customer support to request account deletion.

Try clearing your browser cache, using a different browser, or checking your internet connection.

Contact our support team with your registered email to recover your username.

Log into your account and navigate to profile settings to update your details.

Yes! Earn points with every purchase and redeem rewards.

Enter your discount code at checkout in the promo code box.

Only one discount code can be applied per order.

Reach out via our contact page, email, or phone. Details are on the Contact Us page.

Support is available Monday to Friday, 9 AM to 5 PM.

Yes, gift wrapping is available at checkout for an additional fee.

Changes can be made within 1 hour of placing the order by contacting support.